SHIPPING INFORMATION 

Standard Ground U.S. Shipping (4-10 business days)
U.S. orders will be shipped via UPS Ground. Most packages arrive within 4-10 business days. (not a guaranteed service)

FREE for orders over $99.00.
(The $99.00 total is calculated AFTER any promotion or coupon deductions and BEFORE gift wrap charges & taxes)

$6.95 charge for orders under $99.00.

Express U.S.A. Shipping ONLY (3-4 business days guaranteed)
3-4 business days guaranteed. Signature required.
Excluding weekends. Not available to PO boxes.
$11.95-$29.95 depending on quantity ordered.

Shipping to Canada (5-15 business days)
5-15 business days guaranteed. Signature required.
Excluding weekends. Not available to PO boxes.
$9.95-$29.95 depending on quantity ordered.

*Please note: You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

All orders are shipped from our New York warehouses


Return Policy
In order to return merchandise, you must obtain an RMA number from our customer service department. You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.
- RMA number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise

All returns must be shipped back to ElegantFragrances.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by ElegantFragrances.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to ElegantFragrances.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $6.95 re-shipping fee.


Canceling Your Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.

Contact us at:
1.866.642.5179 - Toll free in the U.S. Only
1.818.534.8325 - Outside the U.S.
Monday-Friday: 9:00am-5:00pm Pacific Time.
info@elegantfragrances.com


Claims
If there is a missing product from the delivery package, ElegantFragrances.com should be notified within the first 24 hours of receiving the package.  Otherwise, the shipping/courier companies will not accept the claim.